06AI STRATEGY GUIDE
Human and AI adoption
Design the future workflow, responsibilities and controls around real work rather than tool access.
The decision
How should people and AI share the work for the result to be useful and trusted?
Questions to answer
- 01What does the person do before, during and after the AI contribution?
- 02Where are review, escalation and fallback required?
- 03What changes for users, process owners, IT and leaders?
Useful output
- A before and after workflow
- Clear AI, human and owner responsibilities
- An adoption plan tied to work, skills and feedback