Start with the part of the business you know. Each area names the kind of work the scenario library covers; process codes and frameworks stay under the surface.
Sales and marketing
Pipeline hygiene, quoting, renewals, content and follow-up.
Customer service
Ticket triage, response drafts, knowledge lookup and quality review.
Finance and HR
Invoicing, reconciliation, reporting, screening and documentation.
Procurement and operations
Supplier follow-up, order handling, scheduling and forecasting.
Product development
Requirements, test coverage, documentation and feedback analysis.
IT and leadership
System overview, decision support, risk screening and board material.
The area pages are under construction. The scenario library opens with a curated public preview, and each area will lead into it.
There is no evidence base to build a Value Case on yet. The two Value Cases and three archetype cards below are example data: they show the format, not a claim.
Graph glimpse
A static glimpse of the graph
Value Cases
Renewal notice window for service contracts
Example data. These figures illustrate the format and are not sourced claims.
A contract that reaches its renewal date without notice either lapses unintentionally or renews on terms nobody reviewed. The calculation tests how many days of notice ahead of the renewal date reduces the number of contracts that slip.
Baseline
Open
Number of contracts under management and the share that currently slip has not been counted for any segment
Driver
Assumed
Days of notice ahead of the renewal date, tested at 30, 60 and 90 days
Effect, low
Assumed
Assumption: at least 1 in 10 slipped renewals is recovered by a timely notice
Effect, high
Assumed
Assumption: up to 1 in 3 slipped renewals is recovered by a timely notice
Cost
Open
Cost of the notice mechanism has not been priced
Break even
Open
Cannot be calculated before the baseline and the cost exist
Stop rule
Stopped if the notice does not measure up to a renewal rate higher than before the notice was introduced.
Qualifying inbound enquiries: response time as the driver
Example data. These figures illustrate the format and are not sourced claims.
An enquiry that is not qualified within a short window loses momentum, regardless of how well it is answered later. The calculation tests whether a shorter time to first qualification changes the share that converts further.
Baseline
Open
Current time to first qualification has not been measured for any segment
Driver
Assumed
Time to first qualification, tested under 1 hour against current practice
Effect, low
Assumed
Assumption: at least 5 percentage points more enquiries reach a qualified meeting
Effect, high
Assumed
Assumption: up to 15 percentage points more enquiries reach a qualified meeting
Cost
Open
Cost of faster qualification has not been priced
Break even
Open
Cannot be calculated before the baseline and the cost exist
Stop rule
Stopped if a shorter response time does not change the share reaching a qualified meeting.
Archetype cards: single capabilities
Independent cases counts the separate sources behind the archetype. It is not the number of published cases on this site.
Renewal alerting
Example data. These figures illustrate the format and are not sourced claims.
Service contracts with automatic renewal and a commercial team without a fixed routine for notice ahead of the renewal date.
Independent cases: 3
What worked
Assumed
Not tested yet, only an assumption that a fixed notice point reduces slippage
What broke
Open
Unknown: there is no data on what causes a notice to be overlooked
Case routing
Example data. These figures illustrate the format and are not sourced claims.
Inbound cases are currently distributed manually by a coordinator, and the distribution depends on who has time, not who has the competence.
Independent cases: 3
What worked
Assumed
Assumption: routing by competence area reduces the number of cases forwarded more than once
What broke
Open
Unknown: there is no measured relationship between the routing rule and the case's complexity
Quote drafting
Example data. These figures illustrate the format and are not sourced claims.
Quotes are currently written from scratch per enquiry, and turnaround depends on who on the team has time to write them.
Independent cases: 3
What worked
Assumed
Assumption: a draft based on prior quotes of the same type shortens turnaround time
What broke
Open
Unknown: there is no data on how often a draft must be rewritten so much that it saves no time
